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ROBOT DISTRIBUTION

Updated

USE CASE · HOSPITALITY

Hotel room delivery robot: orders go up on their own, reception stays at the desk

A guest asks for towels, a toothbrush or a room service tray: the robot takes the order to the room door, lift included. The receptionist never leaves the desk.

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A KEENON W3 robot moves along a hotel corridor towards a room with an order in its compartments.

IN BRIEF

Updated

  1. A room delivery robot carries guest requests, from linen to room service, from the front desk or the pantry to the guest's door.

  2. The KEENON W3 has four lockable private compartments, carries 20 kg, rides lifts on its own and runs 12 h on a charge according to its manufacturer.

  3. Robot Distribution delivers it, prepares the lift interface with your lift company, maps the floors, trains the team and maintains it, to buy, rent or as RaaS.

WHY

Room delivery

In the evening and at night, room requests come in while the front desk runs with one or two people: a toothbrush, a pillow, a bottle of water, an order from the bar. Every trip upstairs ties up the receptionist for several minutes and leaves the desk empty.

The robot takes those trips. Guests collect their order from a closed compartment at their door without waiting for someone to be free, and reception stays available for arrivals, departures and the phone.

HOW IT RUNS

How a room delivery runs with the robot.

  1. Reception prepares the order

    The receptionist or room service puts the items in a compartment, closes it and enters the room number on the robot's screen.

  2. The robot takes the lift

    It calls the car, goes up to the floor and follows the corridors recorded at commissioning, stopping for guests, luggage and housekeeping trolleys.

  3. The guest collects the order

    At the room, the robot announces its arrival. The guest opens the compartment assigned to them and takes the order; the others stay closed.

  4. Back to base

    The robot goes back down to reception or to its charging dock on its own. With several compartments, one round can serve several rooms.

A receptionist puts towels into a compartment of the KEENON W3 at the hotel front desk.
At the front desk, the order leaves in a closed compartment.
A guest collects her order from the KEENON W3 compartment at the door of her room.
At the room, the guest opens the compartment assigned to them.

THE ROBOTS

Room delivery robots in our catalogue.

  • KEENON W3

    KEENON W3

    Delivery and service

    Payload
    20 kg
    Runtime
    12 h
    Weight
    48 kg
    On order
    From €20,690 ex VATor €699/month in RaaS
  • OrionStar LuckiBot Pro Autodoor

    OrionStar LuckiBot Pro Autodoor

    Delivery and service

    Key feature
    20 kg per tray
    Runtime
    12 h
    Key feature
    Locked compartments
    On order
    From €16,990 ex VATor €579/month in RaaS
The whole solution · Hospitality

BEFORE INSTALLING

What the site survey checks before installation.

  1. Lifts

    Make, model and controller are noted: to call the car and pick the floor, the robot needs an interface fitted with your lift company.

  2. Corridors and doors

    Corridor width, fire doors, thick carpet and sills are noted. The KEENON W3 needs a 70 cm passage and handles 7° slopes according to its manufacturer.

  3. Wi-Fi on the floors

    Coverage must be stable in corridors and lift lobbies, not only in the lobby and the rooms.

  4. Order flow

    Who loads the robot, where it waits, how guests are told: the flow is set with reception and room service on commissioning day.

FAQ

Hoteliers' questions about room delivery robots.

Can the robot ride the lift on its own?

Yes for the KEENON W3, designed according to its manufacturer to ride lifts on its own and deliver to every floor. Each lift needs an interface with the robot: the site survey checks feasibility with your lift company.

Are orders kept away from other guests?

Yes. The KEENON W3 has four lockable private compartments; the OrionStar LuckiBot Pro Autodoor closes its 69 L compartment with automatic doors and a passcode. Only the recipient opens the order.

How long does it run on a charge?

12 h for both the KEENON W3 and the OrionStar LuckiBot Pro Autodoor, according to their manufacturers. Charging takes 6.5 h for the W3 and 4.5 h for the Autodoor, so it fits into off-peak hours.

Can we test it in our hotel?

Yes: a demo in the showroom, or a short rental to try it on your floors with your team and your guests.

USE CASES

Send us your floor plans and your lift references. We size the robot and the route.

Robots, acquisition mode and delivery terms, in one written proposal.

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