Draft to be validated by a lawyer before publication. This text was drafted for the launch of the site. It is not yet legally reviewed and must be validated by counsel before publication.
Privacy policy
Updated Applies to robot-distribution.comAvailable in EN · FR · ZH
The French version of this page is the legally binding version. This translation is provided for information. Lire la version française
9 sections
Controller
The controller is Lammar Innovative, trading as Robot Distribution, 130 rue Racine, 59200 Tourcoing, France ([RCS Lille Métropole · SIREN]). For any question about your data or to exercise your rights, write to [Legal contact email] or by post to the registered office.
This policy applies to the personal data processed through robot-distribution.com: forms, reseller area, newsletter and browsing.
Data we collect
- Identity and contact details: full name, company, job title, work email, phone, country, preferred language.
- Project details you give us: site, robots of interest, acquisition mode, quantities, dates, messages and attachments.
- Reseller account data: company details, users, orders, quotes, after-sales tickets and documents.
- Technical data: IP address, browser, pages requested, date and time, kept in server logs for security.
- Your cookie choice (see the cookies policy).
We do not collect sensitive data within the meaning of Article 9 GDPR. Fields marked as required are needed to answer your request; the others are optional.
Purposes and legal bases
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Answering quote requests and preparing a written proposal | Steps taken at your request before a contract (6(1)(b)) |
| Booking and holding showroom demonstrations | Steps taken at your request before a contract (6(1)(b)) |
| Creating and running reseller accounts, orders and after-sales | Performance of the contract (6(1)(b)) |
| Answering messages sent through the contact form | Legitimate interest in answering the people who contact us (6(1)(f)) |
| Sending the monthly newsletter | Consent, which you can withdraw at any time (6(1)(a)) |
| Commercial follow-up of professional prospects | Legitimate interest (6(1)(f)); you can object at any time |
| Invoicing, accounting and tax obligations | Legal obligation (6(1)(c)) |
| Site security, fraud and abuse prevention (logs, spam filtering) | Legitimate interest (6(1)(f)) |
| Audience measurement, once a tool is installed | Consent given in the cookie banner (6(1)(a)) |
Recipients and processors
Your data is used by the authorised staff of Lammar Innovative (sales, after-sales, accounting) and, for the part they need, by the reseller or integrator in your area when you ask to be served by one. It is never sold.
| Processor | Service | Location |
|---|---|---|
| Supabase | Database, authentication and file storage | European Union region |
| Vercel Inc. | Hosting and delivery of the site | United States, with edge servers in the EU (Paris function region) |
| [Email provider] | Sending transactional emails and the newsletter | [Location] |
Each processor acts on our documented instructions under a data processing agreement (GDPR Art. 28). Carriers, payment and e-signature providers receive only the data needed for an order you place.
International transfers
Some processors are established in the United States or may give their support teams access from there. These transfers are covered by the European Commission's standard contractual clauses (SCCs) and, where the provider is certified, by the EU-US Data Privacy Framework, together with additional security measures (encryption in transit and at rest, access control). You can obtain a copy of the safeguards by writing to us.
Retention periods
| Data | Retention |
|---|---|
| Prospects and leads (quote requests, demo bookings, contact form) | 3 years after the last contact from you |
| Customer and reseller data | Duration of the business relationship, then 3 years for commercial follow-up |
| Invoices and accounting documents | 10 years (French Commercial Code, Art. L123-22) |
| Newsletter subscription | Until you unsubscribe; deleted after 3 years without any opening or click |
| Security logs and audit trail | 12 months |
| Cookie choice | 6 months |
At the end of these periods the data is deleted or anonymised. The back office applies these periods automatically to leads and contacts.
Your rights
- Access to your data and a copy of it.
- Rectification of inaccurate data.
- Erasure, within the limits of our legal obligations.
- Restriction of processing.
- Objection to processing based on legitimate interest, and at any time to direct marketing.
- Portability of the data you gave us, for processing based on consent or contract.
- Withdrawal of consent at any time, without affecting earlier processing.
- Instructions on what happens to your data after your death (French Data Protection Act).
Write to [Legal contact email]. We answer within one month; we may ask for proof of identity if there is reasonable doubt.
Complaint to the CNIL
If you consider that your rights are not respected, you can lodge a complaint with the Commission nationale de l'informatique et des libertés (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, www.cnil.fr, or with the supervisory authority of your country of residence in the EU.
Security and changes
Access to personal data is limited by role and recorded in an audit log; data is encrypted in transit (HTTPS) and at rest. We update this policy when our processing changes; the date at the top of the page shows the current version.
Questions about this page: [Legal contact email]