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ROBOT DISTRIBUTION

Updated

USE CASE · RETAIL

Reception robot: visitors find their way, staff keep time for the requests that need them

Where are the toilets, which level is the shop on, when does the exhibition close: the robot answers the questions that come back all day and walks visitors to the right place.

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An OrionStar GreetingBot Nova robot greets a family in a shopping centre mall.

IN BRIEF

Updated

  1. A reception robot greets visitors at the entrance, answers common questions by voice or on screen and walks them to the shop, room or desk they are looking for.

  2. The OrionStar GreetingBot Nova holds conversations with a large language model, moves at up to 1.2 m/s and runs 12 to 14 h on a charge according to its manufacturer.

  3. Robot Distribution delivers it, maps the site, loads your information (map, opening hours, services), trains the team and maintains it, to buy, rent or as RaaS.

WHY

Visitor reception

At the entrance of a shopping centre, a head office or a museum, most questions are alike: a map, a time, a service, a direction. Hosts answer them from morning to night, often at the expense of requests that really need a person.

The robot takes those repetitive questions and the walk to the destination. It also catches the eye: in a lobby or a showroom it becomes a visible information point, available from opening to closing.

HOW IT RUNS

How reception runs with the robot.

  1. The robot greets the visitor

    Stationed at the entrance or the information point, it greets people who come close and offers help by voice and on its touchscreen.

  2. The visitor asks

    By voice or on screen: a shop, a time, a service. Answers rely on the site information loaded at commissioning and kept up to date by your team.

  3. The robot walks them there

    If the destination is on the map, it guides the visitor at their pace to the shop, room or desk, then returns to its post.

  4. Handover to staff

    For a request outside its scope, it points to the reception desk. The GreetingBot Mini can also start a video call with a remote host.

A visitor uses the touchscreen of the OrionStar GreetingBot Nova in a museum lobby.
The visitor asks by voice or on the screen.
The OrionStar GreetingBot Nova walks a visitor to a shop in the shopping arcade.
The robot walks them to the destination, then returns to its post.

THE ROBOTS

Reception robots in our catalogue.

  • OrionStar GreetingBot Nova

    OrionStar GreetingBot Nova

    Delivery and service

    Runtime
    12–14 h
    Maximum speed
    1.2 m/s
    Weight
    56 kg
    On order
    From €16,990 ex VATor €579/month in RaaS
  • OrionStar GreetingBot Mini

    OrionStar GreetingBot Mini

    Delivery and service

    Runtime
    12 h
    Key feature
    14-inch screen
    Weight
    21 kg
    On order
    From €10,090 ex VATor €339/month in RaaS
  • UBTECH Cruzr 1S

    UBTECH Cruzr 1S

    Delivery and service

    Runtime
    8 h
    Height
    119.5 cm
    Weight
    45 kg
    On order
    From €27,990 ex VATor €949/month in RaaS
The whole solution · Retail

BEFORE INSTALLING

What the site survey checks before installation.

  1. Flows and position

    Where the robot stands and where it must not go (escalators, emergency exits, crowded areas at peak time): no-go zones are drawn on the map.

  2. Answer content

    Map, list of shops or rooms, opening hours, services, frequent questions: this information is gathered with you before commissioning.

  3. Floors, glass and light

    Large glazed lobbies, shiny floors, ramps: the survey checks that navigation stays reliable along the whole guided route.

  4. Wi-Fi and charging

    Stable coverage across the areas covered, and a discreet charging spot near a socket and out of the way.

FAQ

Site managers' questions about reception robots.

Does the robot understand free-form questions?

The OrionStar GreetingBot Nova uses a large language model for conversation, according to its manufacturer. Its answers start from your site information loaded at commissioning: that content, kept up to date by your team, is what makes them accurate.

How many hours a day does it run?

According to their manufacturers: 12 to 14 h for the GreetingBot Nova, 12 h for the GreetingBot Mini, and up to 8 h of activity for the UBTECH Cruzr 1S, which returns to its charging dock on its own.

Which robot for a small space?

The GreetingBot Mini is 1 m tall and weighs 21 kg according to its manufacturer: it suits a showroom or a stand. The GreetingBot Nova, 1.35 m and 56 kg, is built to walk visitors through a large lobby.

Can we rent one for a trade show or an event?

Yes: a short rental for a trade show, an opening or a temporary exhibition, with mapping and content prepared beforehand.

USE CASES

Send us your lobby plan and the questions you get most. We pick the robot and prepare its answers.

Robots, acquisition mode and delivery terms, in one written proposal.

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